Support
How can we help?
Email us at support@faithfortheclimb.com and we’ll reply as soon as we can, usually within two business days.
If you are in crisis or thinking about hurting yourself, please talk to someone now. In the United States, call or text 988 (Suicide & Crisis Lifeline), free and confidential, 24/7. Outside the U.S., find a crisis line at iasp.info/crisis-centres. If you are in danger, call your local emergency number. A trusted adult, parent, pastor or school counselor can help too.
Subscriptions
- Restore a subscription: open any locked lesson to see the UNSHAKEN Plus screen, then tap Restore purchases. Use the same Apple Account you subscribed with.
- Already subscribed before the app’s new name? Your subscription carries over. If Plus doesn’t show right away, tap Restore purchases.
- Cancel or change your plan: on iPhone, open Settings → your name → Subscriptions → UNSHAKEN. Subscriptions are managed by Apple; we can’t cancel them for you.
- Refunds are handled by Apple at reportaproblem.apple.com.
Your journal, notes and highlights
- They are saved only on your device. We never see them.
- Deleting the app deletes them, and they are not backed up by us.
- Kept a gratitude journal in the earlier version of the app? On the Gratitude tab, choose the option to bring over your old entries.
Reading and narration
- Bible text is the World English Bible (WEB), a public-domain translation.
- Narration uses AI voices and is being added lesson by lesson. Choose a female or male voice on the Me tab.
- Text too small? Use the text size buttons on the Me tab. The app also follows your phone’s text-size setting.
Something not working?
Please email support@faithfortheclimb.com with your phone model, iOS version, and what happened. A screenshot helps.